IT Support Specialist

Give us a chance to meet you

The Sano Centre for Computational Medicine is a new International Scientific Foundation located in Kraków, Poland. Sano aspires to be a major translational scientific institute, operating at the meeting point of academic science, established MedTech industry, and emerging start-up environment, combining the best of these three perspectives. Established with support from the European Commission and the Foundation for Polish Science, Sano aims to be a major driving force behind the advancement of computational medicine for the benefit of healthcare systems worldwide.

Sano will act as a core technology and expertise provider for industry, and creator of innovation, developing state-of-the-art solutions for healthcare. Thanks to the substantial funding and excellent European partnership network, Sano will bring a critical mass to this transformational field of research, in order to translate scientific advancements onto clinical practice. Sano’s ambition is to become the Reference Centre for Computational Medicine in Central Europe and build a reputation as a leading center on a global level.

As a cross-disciplinary institution, Sano will use machine learning/artificial intelligence (ML/AI), large scale computer simulations, data science, and other computational technologies towards overcoming global challenges in healthcare systems. The research agenda will be executed in close collaboration with Partners in Poland, EU and USA.

We value:

Passion – Passion in what we do, engagement in Sano operations, taking responsibility, providing initiative, being happy at work.
Innovation – Boldness in articulating and pursuing novel ideas, courage to think outside the box.
Integrity – Directness, openness, tolerance and respect. Scientific integrity (we do not cut corners).
Diversity – Diversity in backgrounds, cultures and opinions of Sano employees. Promotion of women in STEM.

Your mission will be to ensure that hardware and software that propel Sano’s research success work smoothly and in line with expectations. You will turn annoying equipment that gets in the way of doing things into an efficient, pleasant-to-use tool for bringing change in medicine through technology.

You will be responsible for:

Software maintenance – helping employees install, configure and keep their software up to date;
Hardware maintenance – installing/connecting devices (laptops, mobiles, servers and network equipment), replacing user-serviceable parts, coordinating with an external IT repair service;
Troubleshooting hardware and software related issues reported by the employees;
Keeping records of installed software, hardware and reported issues, along with their current status;
Helping prepare and update IT-related documentation;
Assisting with analysis of available ICT technologies required for preparation of new projects and formal procedures such as public procurement;
Day-to-day operations of Sano IT systems (including basic Microsoft 365 platform management – such as adding users/groups, mailboxes, etc.);
Providing technical advice for employees (including newly onboarded ones) regarding the proper use of Sano-provided hardware/software (e.g. Outlook, Teams, etc.).

We require the following:

Mandatory:

Secondary/high school diploma (or equivalent);
At least two years of experience in IT support (e.g. working for a system integrator, IT outsourcing company or similar);
In-depth knowledge of IT hardware (laptops, servers, network devices, peripherals) and software-related aspects;
Familiarity with the Microsoft 365 platform and related technologies, especially Azure Active Directory;
Excellent knowledge of Windows operating systems as well as the Microsoft Office suite and accompanying software (Teams, OneDrive);
At least basic knowledge of network technologies (IPv4 and IPv6, switching incl. VLANs, static routing, DHCP, Wi-Fi);
Analytical thinking; ability to troubleshoot IT-related problems;
Knowledge of English sufficient for smooth interaction with English-only speakers and working with documentation (both reading and writing).
fluency in Polish

Optional (would be a bonus):

BSc or MSc degree in Information Technology, Computer Science, Telecommunication or similar (or ongoing education in the field);
Familiarity with MacOS and/or Linux;
Advanced networking (dynamic routing, network redundancy, VPNs, etc.);
Certificates or training related to the ICT industry (such as Microsoft, Cisco, Juniper, Mikrotik, Ubiquity or similar);
Knowledge of ERP systems (esp. Comarch Optima).

We offer a contract for employment with an attractive salary and a wide range of benefits including private medical care, flexible working hours and partially remote work in the.

Perks and benefits:

Private medical plan;
Multisport card;
Flexible working hours;
Remote work (in part).

Sano is an equal-opportunity employer. We prioritize diversity and are committed to creating an inclusive environment for everyone. We value a spirit of enquiry and perseverance, provide the space to keep asking questions, and promote a culture of curiosity and creativity.

Do you recognize yourself in the job profile? Then we look forward to receiving your application.

Applications in .pdf should include:

a curriculum vitae;